The complexity of human interaction can disrupt financial planners' client communications and/or relationships because each person communicates within a context of their individual experiences and emotions. The contributors of March's Journal of Financial Planning, Dr. Stephen C. Brody and Barbara Kay, will discuss listening styles and tools, the OAR (Observer, Actions, Results) principle, collaboration and problem-solving techniques, and other client communication tips to help guide financial planners through difficult client conversations, and create meaningful client relationships that gain positive results. It will include an audience Q and A, and be moderated by Kieran Rooney, CFP.

Overview: General review of subject from a broad perspective/ dive into basic knowledge on a skill or topic. For newer CFP or unfamiliar with subject.

Course Objectives
  • Assess the components of communications including linguistic signs and non-verbal communications.
  • Apply active listening skills when communicating with clients.
  • Select appropriate counseling and communication techniques for use with individual clients.
Course Information
Date Presented:
March 27, 2019 2:00 PM Eastern
1 hour
FPA Member Price:
Non-Member Price:
Journal in the Round: Uncovering Success with Clients through Enhanced Listening and Way-of-Being
Speaker Information
Dr. Stephen C. Brody, CFP, ChFC, RLP  [ view bio ]
Barbara Kay, MA, LPC, RCC  [ view bio ]
Kieran Elizabeth Rooney, CFP, EA  [ view bio ]
Individual topic purchase: Selected
Financial Planning Association
CFP CE: 1.00
FPA Member Price:$0.00
Non-Member Price:$0.00